EXCELLENCE: Executive Summary.

Employees are often so fed up with changes within a corporation that they seldom react to new directives, strategies and innovations until forced to do so. This 11-part series is intended for leaders who want to make major...

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EXCELLENCE. Step 1-ACHIEVERS.

Changing of the guards. If your change is a major one for your corporation there is much to be said for the New-Year’s adage of “out with the old and in with the new”.  No. I certainly do not mean to fire...

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EXCELLENCE. Step 2-STORIES.

When making changes a powerful reinforcer comes in the form of stories. I’ve written Nuggets about the importance of story telling during your job interviews, but this same sense of importance and symbolism applies when...

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EXCELLENCE. Step 3-ALIGNED.

Small steps can create big changes. Similarly, small actions create big impressions. When making change, check your alignment, and, of course, the alignment of others. Are you sending an email to someone internally? If so, do...

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EXCELLENCE. Step 4-SYMBOLS.

Your employees are watching you. Are you behaving in ways that are consistent with the changes you are pushing throughout the corporation? Do your memos reinforce those changes? Do you host meetings to reinforce those changes?...

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EXCELLENCE. Step 5-CHECKUPS.

Accountability accounts for success. Though checklists can be overdone, there are times when checklists are warranted and ought to be enforced until such times as actions become habitual, or processes fully automated. But the...

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EXCELLENCE. Step 6-TEAM.

In any sport, it is the TEAM that wins. If every member of the team learns to work with each other, adapts to each other’s personalities to feed strengths and mitigate weaknesses, and if they rally around workable...

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EXCELLENCE. Step 7-EXCUSES.

Accept no excuses. Muscles don’t grow unless they are sufficiently challenged with heavier and heavier weights over time. Marathons are not won by giving in to aches and pains and succumbing to fatigue before the finish...

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EXCELLENCE. Step 8-INFLUENCERS.

Do you have the authority to make change? Do you have the full support of the board and all your executive stakeholders? When that day arrives when you stand before your entire employee population to announce your agenda and...

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EXCELLENCE. Step 9-TRUST.

Okay. So you are the new CEO. The chief honcho. The big cheese. The board hired you so they expect change. You have the authority to make almost any change you desire to the company. You have that magical power as if to wave a...

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EXCELLENCE. Step 10-PULL the CARPET.

As long as an ineffective, expired or even a  bad process is resourced, it will continue. Yet, few executives have the courage to pull the carpet from under an undesirable process. They sometimes fear the disruption that may be...

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EXCELLENCE. Step 11-CHASM.

A new process or program can only succeed when employees clearly recognize, accept, and believe in, the need to change from an existing, adequate program or process to a new one. Often, employees do not recognize a need for...

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STICK IT!! Ad–Lesson For Champions

This is not intended as an advertorial for GoDaddy.com, but I do have to reference it to write this important nugget. More specifically, I have to reference one of their many brilliant ads. Their “Stick it!! ad. [See...

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Absentmindedness Disrespects Employees

It’s happens to everyone. The boss and a direct report are having a discussion during which there is a sudden, important interruption. When they try to return to their conversation, neither can remember their place in the...

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Act Like a Spark Plug

Not another moon-landing analogy?  Yes. But, I have a slightly different viewpoint.  I would like to direct your attention to the hundreds of departments and thousands of steps in each that were accomplished to make a moon...

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STRESS TEST Your Subject Line

When sending an email think about the other person receiving it. Your email will be competing with possibly HUNDREDS of incoming emails. Even on a slow day, I’d still receive more than 50 emails. To make effective use of...

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Think OUTPUT Not Just Activity

When managing my divisions I used to encourage my employees to think in terms of their “Contribution” not just about their actions and activities within the department or firm. Companies do not pay for actions....

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Success–The Power of ONE

Each DAY be sure to accomplish at least one ACTION STEP from your “ALIGNED To-Do List“.  Complete at least ONE of the top priority actions from your “aligned” to-do list EACH day. Reverse engineer...

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To Succeed, FAIL 100,000 Times

Everyone likes to succeed at what they do. Nobody wants or enjoys failing. Failing creates all manner of stress and discomfort sometimes leading to suicide. On the other hand, success is a boost to one’s ego, sense of...

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Are you BORN to FAIL?

The short answer?  “NOPE”. You were born to succeed. Let’s take a look at the dynamics of failing and succeeding. Here’s a checklist to help you to recognize the failure-drivers often motivating...

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